Shipping Information

We aim to make our shipping process as seamless as possible. Below are a few essential details about purchasing items from our online store.

• All orders are sent through DPD or Royal Mail’s tracking service.
• Tracking details are available on all orders and will be emailed to customers once shipped.
• If you order unpersonalised clothing for collection (plain), please allow 2-3 days from the clothing order being placed to arrive in-store with us to pick up. A member of the team will contact you when ready.
• Print orders are completed within 7-10 days for items of 50 and below, and 10-21 days for 100 plus items.
• Embroidery orders are completed within 10-14 days for 50 items and below, and 14-28 days for 100 plus items.
• Should you require a faster turnaround, please email info@picsonprinting.co.uk.
• Please note our timescale is in working days; we are closed on Sundays and Mondays.
• Orders under £10 incur a £3 P&P charge.
• Orders between £11-£299 incur an £8.50 P&P charge.
• Orders over £300 are eligible for free delivery.
• We offer a collection service between 9:30 am and 4 pm from Tuesday to Saturday. Should you require collection, please state this upon ordering, and a completion date will be emailed to you.
• Estimated delivery times are subject to the client approving artwork promptly. A delay in artwork approval will result in a later delivery date. Our team will keep you informed about the estimated delivery date throughout the process.
• Please note that we do not ship outside the UK.

If you require an express order, please contact our team on 01977 701202.

Further Information

We kindly ask customers to please check their order details before leaving our online shop. Once customers have confirmed their artwork design, the printing and embroidery process can begin.

We charge a fee for customers who ask for alterations after the initial artwork confirmation. This includes, but is not limited to, changes in spelling, grammar, logo design, and the addition of new designs and details.

Alterations or failure to confirm the artwork design within a reasonable timeframe may result in a delay to our standard turnaround time. Our team will keep you updated about any delays.

We recommend checking the size information for each order you place. This information is available for all products in our online shop.

Everything we make is subject to availability. If you purchase a product that is out of stock, one of our staff members will inform you immediately.

We ask for payment to be made in full before we begin creating your product. We do not offer a credit service or accept cheques.

Customers who require collection will receive a notification informing them of an available collection slot the day before. We ask all customers to please supply the correct contact details when making a purchase as we cannot be held responsible for incorrect information. If your purchase is delayed, a member of staff will inform you immediately.

When collecting your item(s), please have your order ticket at hand. During busy periods, your items will be made on the collection date. Customers will be informed about the earliest collection time possible.

Customers may supply garments at their own risk. Whilst we take every care possible with our customers’ garments, we cannot accept responsibility for untested materials that may not be suitable.

Occasionally, a staff member will come across a material that they are unable to work with and will inform the customer. Our team reserves the right to refuse such garments.

If an error occurs while printing or embroidery takes place, Picson Printing will only be liable for the quoted price of applying print and embroidery and not the original cost of the customer’s clothing/material. This includes football, rugby, sporting shirts, and any other garments.

Refunds over £50 will be completed within 3-5 working days upon receiving your bank details.

If you cancel an order that is in the process of being made for reasons outside of our control, or we are unable to contact you to complete your order for the agreed-upon deadline, a 20% fee will be taken from your refund bill. This is due to a restocking fee from our suppliers.

Please note that refunds cannot be processed on bespoke items without a valid reason.

Please note that Picson Printing reserves the right to refuse service to anyone who is abusive towards staff.